Return & Access Policy

1. Introduction
This Return & Access Policy explains the conditions under which visitors may request access to lesson materials. Since Sterodak does not process payments or sell services, the usual concept of returns does not apply. Instead, this policy clarifies how access is granted and under what circumstances it may be limited. The aim is to maintain transparency. Visitors can expect a consistent process for all requests. The neutral format ensures clarity for all users.

2. Nature of Content
All lessons and resources on Sterodak are provided in a structured and informational format. They are not sold as products or services. The materials are accessible only by submitting a request through the contact form. Once the request is processed, details for access are shared by email. This process is predictable and does not involve financial transactions. As such, returns in the traditional sense are not relevant.

3. Access Requests
Visitors gain access to lessons by submitting their name, email, and message through the contact form. After submission, a private link is sent by email. This access model replaces the need for subscriptions or registrations. It also means that no physical or digital goods are exchanged. The request system is neutral, straightforward, and consistent for all visitors. This ensures a fair and transparent process.

4. Cancellation of Requests
If a visitor changes their mind after submitting a request, they may simply disregard the access link provided by email. There are no penalties or conditions for doing so. Since no financial or contractual obligations are created, cancellation is informal. The visitor remains free to contact the website again if they wish to renew their interest. This flexibility ensures that the system remains neutral and easy to manage.

5. No Refunds Required
Because Sterodak does not accept payments, no refunds are applicable. The materials are provided solely for informational purposes. The website does not maintain billing records or payment systems. This makes the concept of returns irrelevant. The focus remains on access to structured English content only. The absence of transactions ensures transparency and simplicity.

6. Changes to Access
Access to materials may be updated or adjusted if the content structure changes. Visitors may receive updated links to match the new organisation. These adjustments are part of maintaining a consistent site structure. No additional steps are required from the visitor. The process remains neutral and transparent throughout. This ensures continuity without complications.

7. Limitations
Access is provided only for personal use and should not be shared publicly. This limitation is in place to maintain the organisation of the website. Since the materials are not sold, this rule helps keep distribution controlled. Visitors are expected to respect the structure of the site. The limitation ensures that the neutral format is preserved. It applies equally to all categories of lessons.

8. Updates to Policy
This Return & Access Policy may be updated as the website develops. Updates will maintain the same neutral and transparent approach. Visitors are encouraged to review the policy from time to time. The purpose and scope will remain consistent. The updates are introduced to ensure clarity and predictability. This keeps the process aligned with the website’s content.

9. Contact Information
For questions regarding this Return & Access Policy, visitors can use the contact form available on the website. Direct contact details are also provided openly. All communication channels are handled in a neutral way. Visitors may choose the method that suits them best.

Contact Details:
Address: Building H, Level 5, St John St, Prahran VIC 3181, Australia
Phone: +61 3 9269 8346
Email: support@sterodak.com